Track event payments

This article provides information on how to track payments for an event using the Teamer app or a web browser.

Quick links:

Overview

Keep track of payments collected online from members for an event using Teamer Payment. View which members have/haven't paid, send payment reminders and record manual payments using the mobile app or a web browser.

Track complete and incomplete payments

Using the mobile app

Step-by-step guide:

• Load the app on your phone
• Tap on the event
• Tap 'Manage payments'
  
• Tap 'Manage Payers'
• See which members have paid/not paid

Using a web browser

Step-by-step guide: 

• Go to teamer.net in a web browser
• Log into your Teamer account
• Click 'Events'
• Click on the event name
• Click 'Payments'
• See which members have paid/not paid

Prompt a member for payment

Using the mobile app

Step-by-step guide:

• Load the app on your phone
• Tap on the event
• Tap 'Manage payments'
• Tap 'Manage payers'
• Tap the options menu for the member's not paid assignment (3 vertical dots)
• Tap 'Resend notifications'
  

Using a web browser:

Step-by-step guide:

• Go to teamer.net in a web browser
• Log into your Teamer account
• Click 'Events'
• Click on the event name
• Click 'Payments'
• Click the options cog icon next the member's name
• Click 'Resend notification'

Record a manual payment

Using the mobile app

Step-by-step guide:

• Load the app on your phone
• Tap on the event
• Tap 'Manage payments'
• Tap 'Manage payers'
• Tap the options menu for the member's not paid assignment (3 vertical dots)
• Tap 'Mark as Paid'
  • If there are multiple payment options, you will need to select the option that the member has paid.

Using a web browser

Step-by-step guide: 

• Go to teamer.net in a web browser
• Log into your Teamer account
• Click 'Events'
• Click on the event name
• Click 'Payments'
• Click the options cog icon next the member's name
• Click 'Resend notification'
• Click 'Mark as Paid'
  • If there are multiple payment options, you will need to select which option the member has paid

Troubleshooting

This section covers common troubleshooting queries:

Related articles

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest too:

• Track non-event payments