Track non-event payments

This article provides information on how to track non-event payments.

Overview

Keep track of payments collected online from members for an non-event using Teamer Payment. View which members have/haven't paid, send payment reminders and record manual payments using the mobile app or a web browser.

Track complete and incomplete payments

Using the mobile app

Step-by-step guide:

• Load the app on your phone
• Tap on the menu icon on the top left of the screen (3 horizontal lines)
• Tap 'Collect payments'
• Open the payments you wish to track payments for
• Tap 'Manage Payers'
• See which members have paid/not paid

Using a web browser

Step-by-step guide:

• Go to teamer.net in a web browser
• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Click 'Payments'
• Click on the payment request (product name)
• See which members have paid/not paid

Prompt a member for payment

Using the mobile app

Step-by-step guide:

• Load the app on your phone
• Tap on the menu icon on the top left of the screen (3 horizontal lines)
• Tap 'Collect payments'
• Open the payments you wish to prompt payments for
• Tap 'Manage Payers'
• Tap the options menu for the member's who have not paid (3 vertical dots)
• Tap 'Resend notifications'

Using a web browser

Step-by-step guide:

• Go to teamer.net in a web browser
• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Click 'Payments'
• Click on the payment request (product name)
• Find the member you wish to send a payment reminder to
• Click the options cog icon next to the member's name
• Click 'Resend notification'
  • Or click 'Chase all' to resend a notification to all members with a not paid assignment

Record a manual payment

Using the mobile app

Step-by-step guide:

• Load the app on your phone
• Tap on the menu icon on the top left of the screen (3 horizontal lines)
• Tap 'Collect payments'
• Open the payments you wish to record payments for
• Tap 'Manage payers'
• Tap the options menu for the member's who have not paid (3 vertical dots)
• Tap 'Mark as Paid'
  • If there are multiple payment options, you will need to select the option that the member has paid.

Using a web browser

Step-by-step guide:

• Go to teamer.net in a web browser
• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Click 'Payments'
• Select the payment request you wish to add a manual payment to
• Find the member you wish to mark as paid, click the 'Cog' icon
• Click 'Mark as paid' 
  • If there are multiple payment options, you will need to select the option that the member has paid.

Troubleshooting

This section covers common troubleshooting queries:

Related articles

Thanks for taking a look at this article, we hope you found it useful.

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• Track event payments