---
title: Track non-event payments
description: This article provides information on how to track non-event payments.
---

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# Track non-event payments

## This article provides information on how to track non-event payments.

**Important Update**:

Teamer will close on Monday 5th October 2026. For more information, see the [FAQs article here](https://help.teamer.net/knowledge/teamer-shutdown-faqs).

Quick links:

| [Overview](https://help.teamer.net/knowledge/admin/payments/track-non-event-payments#overview) | [Record a manual payment](https://help.teamer.net/knowledge/admin/payments/track-non-event-payments#record) |
| --- | --- |
| [Track complete and incomplete payments](https://help.teamer.net/knowledge/admin/payments/track-non-event-payments#track-payments) | [Troubleshooting](https://help.teamer.net/knowledge/admin/payments/track-non-event-payments#troubleshooting) |
| [Prompt a member for payment](https://help.teamer.net/knowledge/admin/payments/track-non-event-payments#prompt) | [Related articles](https://help.teamer.net/knowledge/admin/payments/track-non-event-payments#related) |

---

### Overview

Keep track of payments collected online from members for an non-event using Teamer Payment. View which members have/haven't paid, send payment reminders and record manual payments using the mobile app or a web browser.

### Track complete and incomplete payments

#### Using the mobile app

Step-by-step guide:

- Load the app on your phone
- Tap on the menu icon on the top left of the screen (3 horizontal lines)
- Tap '**Collect payments**'
- Open the payments you wish to track payments for
- Tap '**Manage Payers**'
- See which members have paid/not paid

#### Using a web browser

Step-by-step guide:

- Go to teamer.net in a web browser
- Log into your Teamer account
- Click the '**Teamer logo**'
- Click '**Switch to Teamer payments**'
- Click '**Payments**'
- Click on the payment request (product name)
- See which members have paid/not paid

### Prompt a member for payment

#### Using the mobile app

Step-by-step guide:

- Load the app on your phone
- Tap on the menu icon on the top left of the screen (3 horizontal lines)
- Tap '**Collect payments**'
- Open the payments you wish to prompt payments for
- Tap '**Manage Payers**'
- Tap the options menu for the member's who have **not paid** (3 vertical dots)
- Tap '**Resend notifications**'

#### Using a web browser

Step-by-step guide:

- Go to teamer.net in a web browser
- Log into your Teamer account
- Click the '**Teamer logo**'
- Click '**Switch to Teamer payments**'
- Click '**Payments**'
- Click on the payment request (product name)
- Find the member you wish to send a payment reminder to
- Click the options cog icon next to the member's name
- Click '**Resend notification**' 
    - Or click 'Chase all' to resend a notification to all members with a not paid assignment

### Record a manual payment

#### Using the mobile app

Step-by-step guide:

- Load the app on your phone
- Tap on the menu icon on the top left of the screen (3 horizontal lines)
- Tap '**Collect payments**'
- Open the payments you wish to record payments for
- Tap '**Manage payers**'
- Tap the options menu for the member's who have **not paid** (3 vertical dots)
- Tap '**Mark as Paid**' 
    - If there are multiple payment options, you will need to select the option that the member has paid.

#### Using a web browser

Step-by-step guide:

- Go to teamer.net in a web browser
- Log into your Teamer account
- Click the '**Teamer logo**'
- Click '**Switch to Teamer payments**'
- Click '**Payments**'
- Select the payment request you wish to add a manual payment to
- Find the member you wish to mark as paid, click the '**Cog**' icon
- Click '**Mark as paid**'  
    - If there are multiple payment options, you will need to select the option that the member has paid.

### Troubleshooting

This section covers common troubleshooting queries:

### Related articles

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest too:

- [Track event payments](https://help.teamer.net/knowledge/admin/payments/track-event-payments)

- [Teamer Shutdown](https://help.teamer.net/knowledge/teamer-shutdown#main-content)
  
  
  
  
  
    - [FAQs](https://help.teamer.net/knowledge/teamer-shutdown#faqs)
- [Member](https://help.teamer.net/knowledge/member#main-content)
  
  
  
  
  
    - [Account](https://help.teamer.net/knowledge/member#account)
    - [Events](https://help.teamer.net/knowledge/member#events)
    - [Payments](https://help.teamer.net/knowledge/member#payments)
    - [Content](https://help.teamer.net/knowledge/member#content)
- [Admin](https://help.teamer.net/knowledge/admin#main-content)
  
  
  
  
  
    - [Settings](https://help.teamer.net/knowledge/admin#settings)
    - [Events](https://help.teamer.net/knowledge/admin#events)
    - [Members](https://help.teamer.net/knowledge/admin#members)
    - [Payments](https://help.teamer.net/knowledge/admin#payments)
    - [Premium & SMS](https://help.teamer.net/knowledge/admin#premium-sms)

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