Managing Payment Requests

This article provides information on managing payment requests using Teamer Payments.

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Overview

Once a Stripe payment provider account has been set up, you can create payment requests to collect payments from members for events and non-events.

Payment requests for non-events can be one-off or recurring payments.

The admin needs to create the payment request before adding members to request a payment from.

Requesting payments for an event

Step-by-step guide:  

• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Click 'Create payment request' 
• Click 'Link this payment request to a team' 
• Select the team and event you wish to link this payment request to
• Enter a payment description
  • You can enter further information by clicking 'Add additional information'
• Click 'Save' 

Requesting payments for a non-event

Step-by-step guide:  

• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Click 'Create payment request' 
• Enter a payment description
  • You can enter further information by clicking 'Add additional information'
• Click 'Save' 

Adding members to a payment request

Step-by-step guide: 

• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Select the payment request you wish to add members to 
• Click 'Add' next to the member's name you wish to add
  
  • You can also select a whole team to add, click 'Add' next to the team name 
• Click 'Send now' to send notifications to your members
  • You can schedule the notifications to your members by clicking 'Send later'  

Removing a member from a payment request

Step-by-step guide: 

• Log into your Teamer account

• Click the 'Teamer logo'

• Click 'Switch to Teamer payments'

• Select the payment request you wish to remove a member from
• Click the 'X' button next to the member's name
  • You can remove all payers by clicking 'Remove all' 

Troubleshooting

This section covers common troubleshooting queries:

Related articles

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest too:

• Set up Teamer Payments

Contact support

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