Manage account information

This article provides information on managing account information using the Teamer app or a web browser

Quick links:

Overview

It is important to keep your account information up-to-date so you can continue accessing Teamer and receive updates from the team.

Over time, you may need to update your details such as name, email address, phone number, or country.

Manage account information

Using the mobile app

Step-by-step guide:

• Load the Teamer app on your phone
• Tap the menu icon in the top left corner of the screen (3 horizontal lines)
• Tap 'My Account'
• Tap the options icon in the top right corner of the screen (3 dots)
• Tap 'Edit'
• View/update your details
• Tap 'Update'

Using a web browser

Step-by-step guide:

• Go to teamer.net
• Login to your account
• Click on your email address/phone number on the right-hand side of the page
• Click 'Edit profile' in the drop-down menu
• View/update your details
• Click 'Save account'

Manage child's information

You only need one account withTeamer to manage every team you (or your child is associated with). You should enter your own details in your account settings (your name, email address, and year of birth).

When the team admin adds your child to a team, they can add you as a contact for your child. Once added, your child's team profile should show with their name in the My Teams section of the account dashboard page and on the mobile app. This process can be replicated for multiple team profiles for your child(ren).

You can manually update your child's details if you are listed as their contact.

Using the mobile app

Step-by-step guide:

• Load the mobile app on your phone
• Tap the menu icon in the top left corner of the screen (3 horizontal lines)
• Tap 'My Teams'
• Tap on your child's team profile
• Tap 'Settings" at the bottom of the screen
• Tap 'View profile'
• Tap the options icon in the top right corner of the screen (3 dots)
• Tap 'Edit'
• Update the details
• Tap 'Update member'

Using a web browser

Step-by-step guide:

• Go to teamer.net
• Login to your account
• Click 'Dashboard' at the top of the page
• Click on your child's name (not the team name)
• Click 'Edit'
• Update the details
• Click 'Save'

If you need to update your child's details, click their name below the team name in the My Teams section, then click 'Edit' to edit your child's details.

Troubleshooting

This section covers common troubleshooting queries:

• Unable to update my account information
  
  • Firstly, please ensure the details entered on your account are correct.
  • If the email address or phone number are currently associated with another account, your details will need to be detached from that account before they can be associated with your existing account. See the section on merging two or more accounts above for more information
  • If you still need assistance, please contact our support team directly (providing the email address and/or phone number you currently use on Teamer, and the email address and/or phone number you wish to use).

Related articles

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest too:

• Login to Teamer
• Manage teams in account
• Manage notification preferences
• Merge two or more accounts
• Close account