Merge two or more accounts

This article provides information on merging two or more Teamer accounts in a web browser.

Quick links:

Overview	Troubleshooting
Merge accounts	Related articles

Overview

You only need one account on Teamer to manage the different team profiles for yourself and your child(ren). If you have have more than one account (i.e. accounts with different email addresses, or an account with your phone number and an account with your email address).

Having multiple accounts makes it difficult to manage everything in one place and you could be missing out on important messages.

There is a tool on Teamer to combine your accounts.

Merge accounts

This tool is available only while using a web browser. There isn't an option to move a team profile from one account to another while using the Teamer app.

Using a web browser

Step-by-step guide:

Log into the account you don't wish to keep
Click 'Dashboard'
Scroll down to 'My Teams'
Click on the team profile name (this could be your/your child's name) under the team name
Click 'Add contact'
Enter the email address of the account you wish to keep
Click 'Save'
Click 'Edit'
See the contacts associated with the team profile
Click the bin icon next to the email address or mobile number you wish to remove from the team profile

The team profile will now only be associated with the account you wish to keep. It will no longer show on the account you wish to remove.

You may then remove the account that is not linked to any teams.

Troubleshooting

This section covers common troubleshooting queries:

Unable to merge my accounts
- This process requires accuracy and precision. You first need to access the account you don't wish to keep, then move the team profile(s) to the account you wish to keep.
- If you still need assistance, please contact our support team directly (providing the email address and/or phone number you currently use on Teamer, and the email address and/or phone number you wish to use).

Thanks for taking a look at this article, we hope you found it useful.

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